TERMS & SHIPPING

 LIVE REPTILES

  • Orders must be paid in full by Visa, MasterCard, American Express or PayPal prior to shipping.

  • ***PLEASE EMAIL US AFTER PURCHASE FOR SHIPPING QUOTE***

  • There is no minimum order.

  • Reptiles are guaranteed healthy upon arrival.

  • A full refund will be given up to 48 hours after the purchase of reptiles if the customer is dissatisfied and specimens are returned to ARC.

  • Reptiles are shipped FedEx Next Day via Ship Your Reptiles, and live arrival is guaranteed.

  • Someone should be available to receive the shipment upon arrival.

  • We offer a 60-day health guarantee.

  • Reptiles are shipped Monday through Wednesday only.

  • Quantity discounts are available for some species.

  • Basic care guides are available for some species, and we will be happy to ship one with your purchase. Please email us for more detailed information.

DRY GOODS

  • FREE shipping for the lower 48 United States

  • Shipping is calculated for all International shipments once ARC is contacted.

  • We use USPS, FedEx, and UPS

  • Most orders ship from ARC the same day the order is placed if ordered by 4:00pm CST unless its a photographic print.

  • If the item is received damaged or you received the wrong item, please email us as soon as possible so we can ship out a new one.

  • Dry goods may be returned unopened within 30 days of purchase for a full refund or credit. Please contact ARC to resolve any problems. We’re easy and understand that sh… stuff happens.